HELP & INFORMATION
Help & policies
Find answers about our products, shipping, returns, and orders.
Frequently asked questions
Helpful details about MYCO FABLE pieces, from materials and magnetic surfaces to care and delivery.
What surfaces will the magnets stick to?
Our magnets are designed for magnetic metal surfaces, including many refrigerator doors and magnetic boards. They will not adhere to glass, wood, plastic, aluminium, or some stainless-steel surfaces. Test the surface with another magnet before ordering.
How strong are the magnets?
Magnetic strength varies by design. MYCO FABLE pieces are intended primarily as decorative magnets. Please check each product page for dimensions and item-specific guidance.
What materials are your products made from?
Our products may be made from resin, clay, magnets and other decorative materials. Please check each product description for the exact materials.
Are the products suitable for children?
MYCO FABLE pieces are decorative collectibles, not toys. They may contain small parts and magnets. Keep them out of reach of children and pets.
How do I care for my item?
Keep the item dry and away from direct sunlight, high heat and harsh chemicals. Dust gently with a soft, dry cloth.
How long will it take to dispatch my order?
We aim to dispatch orders within 4–7 business days after payment is confirmed. Estimated delivery begins after dispatch and depends on the destination.
Do you ship internationally?
We currently ship to selected destinations. Available shipping options and costs are shown at checkout. Please see our Shipping Policy for destination-specific delivery estimates.
Will I receive tracking information?
If your chosen shipping service includes tracking, we will email you a tracking link after your order has been dispatched.
What if my item arrives damaged or defective?
Please contact Mycofable@outlook.com within 7 days of delivery with your order number and photos. For damaged or defective items, no return is required and we will process a full refund. We also offer a partial refund option so you can keep the item without shipping it back.
Can I change or cancel my order?
Contact us as soon as possible. We cannot guarantee changes or cancellations after fulfilment has begun or the order has shipped.
Can I return an item?
We accept return requests within 14 days after delivery. Items must be unused and in their original packaging for inspection. Contact us with your order number and photos; after approval we will send the return address. The buyer covers all return shipping costs, customs fees and import charges. See our Returns & Refunds Policy for details.
Do you offer free shipping or a gift?
Orders with 3 or more purchased items receive free shipping. Orders with 5 or more purchased items also receive one complimentary mushroom pendant, added to the parcel by our warehouse.